Frequently asked questions

How fast is delivery?

Orders start processing automatically within 3 minutes of payment confirmation. Exact speed to full completion depends on the service and quantity ordered, so larger orders can take longer to finish.

Do you need my password?

No. We only ever need a public link or username — never your login credentials. Your profile does need to be set to public, though, so delivery can actually reach it.

Can I track my order?

Yes, every order has a live status page you can check anytime after checkout. You can also see all your past orders in one place from your account page.

What payment methods do you accept?

We support secure payment options with more being added regularly. All payments are processed by a dedicated payment partner, so your payment details never reach or get stored on our servers.

What is your refund policy?

If an order fails to deliver and can't be completed or refilled, you get a refund for the undelivered portion — simple as that. Refunds aren't available for orders that delivered successfully, or for orders placed on a private, deleted, or incorrect profile after delivery has started.

Can I pay without a credit card?

Yes — checkout isn't limited to cards. You'll see every payment option available to you right on the payment screen when you check out.

My payment was declined — what now?

First double-check the payment details you entered, then simply try again. If it still fails, try a different payment method. Still stuck? Reach out through our contact page and we'll help you sort it out.

I paid but nothing has arrived yet. What should I do?

Open your order's status page first — most orders are simply still processing, and larger quantities take longer to complete. Also make sure your profile is public and the link you entered is correct. If the order has stalled well past its expected window, contact support and we'll investigate or refill it.

Why is my follower count going down?

Some drop-off over time is normal on Instagram — accounts get cleaned up by the platform, and real people follow and unfollow constantly. Small dips after delivery are nothing to worry about. If you see a significant drop shortly after an order completes, contact us and we'll look into a refill.

Do you offer refills?

Yes, on eligible services. If a completed order drops noticeably, get in touch with your order number and we'll top it back up where the service supports it. Refill availability varies by service, so check the service details before ordering if this matters to you.

Can I undo a purchase and remove what was delivered?

Delivery can't be selectively reversed from our side once it's complete. If you no longer want certain followers, you can remove them yourself in Instagram via the "Remove follower" option on your followers list, or by switching your account to private for a while.

Is there a limit to how much I can order?

Every service has its own minimum and maximum per order, shown right on its page. There's no cap on repeat orders though — many customers start small and place follow-up orders as they grow.

Is this against Instagram's rules?

LikeMetrics is not affiliated with, endorsed by, or officially connected to Instagram or Meta. This service may violate Instagram's Terms of Service. While we take steps to reduce risk, no growth service can guarantee your account won't be flagged, restricted, or actioned by Instagram.